What are the chains made of?

Our chains are made of sterling silver, 14k gold filled, or 14k -  meaning they are durable for everyday wear and can last a lifetime.


How do I remove the chain?

If you need to remove the chain for any reason, you can simply use a pair of fingernail clippers, or scissors to cut the jump ring, or cut a chain link. We do offer re-welding once for free, and any additional time for a $10 fee. You may also decide to add a conventional clasp at any time for a fee.


Do you take walk-ins?

We recommend booking an appointment through our website. Walk-ins are welcome but we do not guarantee a member of our team will be available to weld at that time, pop in and see or phone us at 859-272-8802.


Is there a required age?

Anyone 18 and older is welcome to get a permanent piece. We require anyone ages 5 to 17 to have a parent or guardian present. We do not offer permanent pieces to children under the age of 5. Special consideration should be given to permanent style bracelets for children, we are happy to discuss this in person. We reserve the right to decline permanent piece service to anyone, for any reason. 


Can I go through airport security?

Yes! TSA doesn’t require you to remove fine jewelry when going through security. You should have no problem taking your jewelry along with you on all your travel adventures!


Can I wear it in the shower, pool, ocean, etc.?

Of course! That's the fun of jewelry you never have to take off! Our chains are meant to go through all of life’s fun adventures with you.

We have found that sterling styles are prone to oxidation after exposure to pools or hot tubs that are improperly chemically balanced. A gentle wipe with a polishing cloth is all that is required to restore the original sterling shine.


What if my bracelet breaks?

Our chains are made of high-quality materials meant to resist everyday wear and tear, yet dainy enough to come off for safety's sake.  Any piece of jewelry is susceptible to damage when met with opposing force. If your piece gets snagged or it breaks, we will do our best to repair it for you. Please note, we do not replace or reimburse for lost chains.


Can I get more than one piece during my appointment?

The best part about our chains is they are beautiful solo or stacked. We are happy to custom-fit as many jewelry pieces as you wish, please plan on one appointment slot per piece.


Do you host private events?

Sure! We love hosting in-store parties and offer incentives to groups of 10+ who book a party. 


How long does the welding process take?

We book 15 minute slots to allow time to custom fit the chain to your wrist, then use a specialized welding machine to weld the bracelet in seconds. It is simple, fast, painless, and safe.


Who should not get permanent jewelry?

We recommend anyone with a pacemaker, or history of allergy to nickel or precious metals not get a permanent piece.


What happens if I need an MRI or X-ray?

We always recommend consulting your doctor first. If removing the jewelry is required, we do offer re-welding once for free and any additional time for a $10 fee.


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